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FAQ

 

Contacting Customer Service

You can reach our Customer Service Department via telephone, email, fax, and regular mail. Customer Service answers questions pertaining to Order Status, Shipping Catalogs, and Billing Problems. For information on defective or mis-shipped merchandise see Exchange and Return Policies.

- To call Customer Service:
424.298.4818 9:30AM - 5:30PM, Mon-Fri, PST 


- To email:
Order info: 
customercare@shopmanilow.com

- Regular Mail:

Shop Manilow Customer Care
9696 Culver Blvd #105
Culver City, CA 90232

 

 

 

 

Making A Purchase

Browse through the store and add items to your shopping cart by clicking on the "add to cart" button. Some products require size, color, and format options. When you have finished shopping, click on the "Cart Content" button and follow the instructions.

 

Payment Options

Online and phone orders can be completed with credit card payments or PayPal. However, Shop Manilow accepts the following types of payment with mail orders.

- American Express
- Discover
- Mastercard
- VISA
- Personal Check
- Money Order

About CREDITS CARDS: Your credit card account will not be charged until the item ships. No COD orders will be accepted. Your credit card will display billing from Shop Manilow. If your browser supports the Secure Sockets Layer protocol ("SSL"), your credit card number will be protected in transmission by SSL. (See 
Security below.)

About CHECKS (Available for US orders only): Make all checks out to Shop Manilow. Orders can't be filled until your check has cleared your bank (There is a $25.00 dollar fee for any returned checks!). Checks are not accepted for tickets purchases.

All price amounts are expressed in U.S. Dollars ($).

 

Privacy

As a general procedure, Shop Manilow collects personal information when you initially register; such personal information consists of your name, address, phone number, and email address. Shop Manilow uses this information for the purposes of ensuring the integrity of your purchase. Once you have completed your on-line purchase, the information is no longer kept in any recognizable format. Other than as stated in this paragraph, Shop Manilow does not make any personal information available to any third parties for marketing, advertising, or promotional purposes. The store never posts a registrant email address or any user name on any of the non-secured pages within "Shop Manilow".

NON-PERSONAL IDENTIFIABLE INFORMATION: In general, you can visit the Shop Manilow web site while remaining anonymous by not providing any personal information. In some cases, Shop Manilow may automatically collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, the domain name of your Internet service provider, and / or the web site from which you linked to the Shop Manilow site.

PERSONAL IDENTIFIABLE INFORMATION:
 Shop Manilow will not collect any personal identifiable information about you (e.g., your name, address, telephone number, or email address) unless you provide it to us voluntarily (for example, when entering contests or sweepstakes, or when ordering products). Shop Manilow' purpose for gathering such information is to be able to award the prizes in connection with any such contests or sweepstakes, to provide the products you order, to enhance your online experience by understanding you better, and also to make you aware of other products or offers in which you may be interested.

THE USE OF COOKIES: When you view our web site, we may store some information on your computer. This information will be stored in the form of a "Cookie" or similar file and will help us in many ways. For example, Cookies allow us to tailor a web site to better match your preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

OTHER SENSITIVE INFORMATION: Whenever you give Shop Manilow sensitive information (e.g., credit card numbers), Shop Manilow will take all commercially reasonable steps to protect such information by establishing a secure connection with your Web browser. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

Shop Manilow is dedicated to protecting your personal information and welcomes comments and questions on this policy. Shop Manilow reserves the right to change this policy at any time without prior notice.

 

Security

Shop Manilow is aware of the concerns that you may have with the security of using your credit cards to purchase products over the Internet. If your browser supports the Security Sockets Layer protocol ("SSL"), Shop Manilow automatically encrypts your credit card data using SSL while the information is being transferred over the Internet.

 

Terms & Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE.

By using the Shop Manilow web site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use this site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time, without advanced notice. Please check these terms periodically for changes.

RESTRICTIONS ON USE OF MATERIAL:

This web site is owned and operated by Shop Manilow. No material from this site or any other sites owned, operated, or controlled by Shop Manilow may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the material on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other propriety notices. Modification of the materials or use of the materials for any other purpose is a violation of Shop Manilow copyright and other proprietary rights. For purposes of these terms, the use of any such materials on any other web site or networked computer environment is prohibited. All trademarks, service marks, and trade names of Shop Manilow are proprietary to Hastings, Clayton, & Tucker, Inc.

DISCLAIMER:

SHOP MANILOW MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THIS WEB SITE OR ANY OF ITS CONTENTS, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR USE. SHOP MANILOW DOES NOT WARRANT THAT THE CONTENT AND DELIVERY OF THIS WEB SITE SHALL BE FREE FROM ERRORS, DEFECTS, BUGS, OR VIRUSES, UNINTERRUPTED, OR REPARABLE IF DAMAGED OR IMPAIRED. IN NO EVENT SHALL SHOP MANILOW BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR NOT, OCCASIONED BY THE CUSTOMER'S USE OF, OR ACCESS TO, THIS WEB SITE AND ITS CONTENTS.

LIMITATION OF LIABILITY:

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL SHOP MANILOW BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS WEB SITE, EVEN IF SHOP MANILOW OR A SHOP MANILOW AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL SHOP MANILOW TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.

 

 Sales Tax

All orders originating from California will be subjected to California sales tax at a rate of 9.5%. Orders originating from other states or countries will have no added sales tax.

 

 Shipping & Handling

Most in-stock orders are processed and shipped within one business day. Once shipped, normal delivery is 7-10 days for domestic orders, 2-4 weeks for international delivery, but please allow the maximum 6-8 weeks. Items ordered together are not necessarily shipped together. Please remember that the appropriate Shipping and Handling charges will be added to your order. These charges are based on the carrier you select and the total weight of your order.

Orders received on Saturday, Sunday, or on holidays will be processed on the next business day. Please take this into account when selecting the type of shipping service you desire.

Please be sure to give us your full and complete street address (PO boxes are valid for USPS shipments only).

The customer is responsible for all duties and taxes incurred upon international delivery.

 

 Stock Status

Currently In-Stock - This item is currently on our shelves and ready to be shipped out immediately. 

Currently In-Stock (Very Limited Quantity) - We have very, very few of these items left and cannot guarantee that more will become available at a later date. Many of our items are in very limited production, so hurry and place your order now for this item before its gone. 

Currently On Backorder - 
See below for more information

Pre-Order - This item has not been released yet but is in production. Pre-ordering allows you to reserve your own personal copy of an item, before the release, to ensure yourself a copy before supplies run out and to guarantee prompt delivery on release. When the item comes into stock you will automatically be billed and the item will immediately ship.

 

 Back Orders

There may be times when an item you wish to order is on backorder. Backorder simply means that the product is out of stock at the time, but the warehouse is aware that you want the item. When the item arrives, we will automatically ship your order to you if we do not hear otherwise. Your credit card account will not be charged until the item is shipped. We ship the in-stock items immediately and then ship the backordered items separately when they come in. If your order requires two shipments due to backorder, you will only be charged for shipping on the initial order.

 

 Order Status

Processed - We have received your order and are currently processing it. If your order items are currently in-stock, this order should be shipping in the very near future. 

Complete - This order has been boxed up and has probably left our warehouse. If this order is being shipped by Fed Ex., the Fed Ex. tracking number is available to the immediate right of the order status indicator.

Tracking Not Available - This order is going First Class mail (USPS) or via a carrier other than Fed Ex. Tracking information is currently unavailable from these carriers.

 

Sale Items / Discounts

Shop Manilow discount codes do not apply to items currently on sale. Limit one discount per order. Each customer account may redeem each discount only once. Discounts on individual products apply to the first product only when purchasing multiple quantities.

 

Exchange and Return Policies

Because we offer rare and hard to find, limited edition and collectible items, all sales are final. However, defective records, CD's, audio tapes, and videos may be exchanged for the same item and defective or wrong size clothing items may be exchanged for the same item in another size.

Once opened, Shop Manilow will not accept for return any packaged non-clothing items, including CD's and DVD's.

Returns should be mailed back to:

ShopManilow Returns

7501 Billy Mitchell Dr

Addison, TX 75001

 

Digital Downloads

Once your order is complete, your download is available via a variety of methods:

1) On your order confimation page there will be the word 'Download' in red. Click this to begin your download.
2) That same link will also be within your order confimation email that is initially sent to you.
3) That same link can also be found within your Order History. Go to My Accounts, locate your order and click View. That will show your order confirmation page with the 'Download' link in red.

Terms of Service

Shop Manilow reserves the right to suspend or cancel a customer's access to and service of any customer for any or all services provided by Shop Manilow at any time and without notice as Shop Manilow deems appropriate.

Indemnification

Customer agrees that it shall defend, indemnify and hold harmless Shop Manilow from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Shop Manilow, its agents, officers and employees that may arise or result from any service provided or performed or agreed to be performed or any product sold.

Disclaimer

Shop Manilow will not be responsible for any damages and makes no warranties of any kind, expressed or implied, for services we provide. Shop Manilow disclaims any warranty or merchantability, or fitness for a particular purpose. This includes delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Shop Manilow and its employees. Shop Manilow reserves the right to revise its policies at any time.